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We interact with others
every day, but how successfully?
Sitting in front of a
computer for much of the day deprives people of the ability to conduct
face-to-face communication. Technology can rob people of their "people
skills"!
Pat Woodley can provide
you with the skills and knowledge to improve your social and business
communications and relationships.
You can learn to ...
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Increase your speaking
confidence. Enjoy the power that confident speech brings.
Recognise the excitement of words. Even if you do not wish to become
a professional speaker, speaking with more flair will instantly
improve your people skills.
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Build rapport with
clients, colleagues and friends. Develop friendships, learn
successful questioning, solve customer complaints, deal with
difficult people, create group co-operation and team spirit and give
effective feedback.
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Develop your
listening skills. Did we hear it correctly? Was there a
difference between what was said, what was heard and what we thought
was said?
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Use assertiveness
techniques in confronting situations. Recognise the value of
assertive behaviour, the disadvantages of the passive or the
aggressive, choose assertive techniques in confrontation situations.
"Cool the heat".
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Identify and use
body language. If you were asked "how to you communicate?" you
would probably say "with words." But this is only a small part of
the answer. Identify the many unspoken clues that reveal the truth
about these messages.
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Identify friction and
resolve conflict constructively. Analyse and identify the causes
of conflict and use the successful strategies that resolve conflict,
recognise our own emotional vulnerabilities, outmanoeuvre the
manipulators, achieve positive results and take the sting out of
criticism.
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In addition you will
learn to...
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Build stronger
friendships
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Develop conversation
skills and enjoy social situations
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Present your message
with clarity and confidence
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Gain audience support
when giving a presentation
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Interview techniques
to assist you in gaining the position you seek
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